At yh998, gambling is entertainment. It should stay that way. This page outlines our commitment to responsible gaming, the tools we provide to help you stay in control, and the support resources available if you or someone close to you needs help.
yh998 has built responsible gambling into the foundation of our platform — not as an afterthought, but as a core operating principle.
yh998 enforces a minimum age of 21 for all account holders. Every player undergoes mandatory age verification as part of our KYC process. No exceptions, no workarounds — underage access is blocked at every level.
You decide how much you deposit and how long you play. Set daily, weekly, or monthly deposit caps directly from your account settings. Changes to lower limits take effect immediately; increases require a 24-hour cooling period.
If you need a break — short or indefinite — yh998's self-exclusion option lets you lock your account with a single request. We process self-exclusion within 24 hours and enforce it across all access channels.
Our responsible gambling team actively monitors for patterns that may indicate problem gambling — unusually large deposits, rapid losses, or other risk signals. We reach out proactively, not just reactively.
This page links to support organisations serving Malaysian players — including Talian Kasih (15999) and GamCare. We also connect players to yh998's own support team, who can help activate protection tools immediately.
Optional session timers remind you how long you've been playing and show your net wagering position. Real awareness of time and money spent helps players make clearer, calmer decisions while on the platform.
Every tool described below is available directly inside your yh998 account settings — no waiting, no forms to mail in, no unnecessary delays.
Set a maximum deposit amount per day, per week, or per calendar month. Once your cap is reached, no further deposits can be made until the period resets. Lowering your limit takes effect instantly. Raising it requires a mandatory 24-hour waiting period to prevent impulsive increases in the heat of a session.
Available in Account SettingsDefine a maximum continuous play duration for any single session. When your limit is reached, you will receive a visible on-screen prompt and, if you have set a hard limit, the session will end automatically. This is particularly useful for players who lose track of time during live dealer or in-play sports betting sessions.
Available in Account SettingsConfigure periodic reminders at intervals of your choosing — every 30 minutes, every hour, or every 2 hours. Each popup displays your total session duration and your net wagering position (total amount staked minus total returns). This gives you an honest, real-time view of your activity before you choose to continue.
Available in Account SettingsTake a structured break from yh998 without fully closing your account. Cool-off options available: 24 hours, 3 days, 7 days, or 30 days. During a cool-off, your account is suspended — you cannot log in, deposit, or place bets. The cool-off cannot be reversed once activated; you must wait until the period expires.
Available via Support TeamSelf-exclusion is the most comprehensive protection yh998 offers. You can request exclusion for a minimum of 6 months or on a permanent basis. Once active, your account is locked and cannot be reinstated until the exclusion period has fully elapsed — and even then, reinstatement requires a verified review. Contact [email protected] to request self-exclusion.
Contact Support to ActivateIn addition to deposit caps, you can set a maximum loss threshold over a defined period. When your loss limit is reached within the set timeframe, further bets cannot be placed until the period resets. Like deposit limits, reductions apply immediately while increases require 24 hours.
Available in Account SettingsHow to Access These Tools: Log in to your yh998 account, navigate to Account Settings, and select the "Responsible Gambling" tab. All tools listed above can be configured from that menu. If you need assistance activating any tool urgently, contact our support team directly at [email protected] — we process same-day responsible gambling requests as a priority.
Gambling problems don't always look dramatic. They often start quietly — a few extra sessions, slightly larger deposits, a growing reluctance to stop. The sooner you recognise the signs, the easier it is to regain control.
This self-assessment checklist is adapted from widely used problem gambling screening tools. If you find yourself agreeing with several of these statements, we strongly encourage you to reach out — to yh998, to a counsellor, or to a helpline. There is no shame in asking for help; it is the most responsible thing a player can do.
Please note: This checklist is for general awareness only and is not a clinical diagnosis. If you are concerned about your gambling habits, please seek support from a qualified professional or helpline.
Remember: betting on Liga Super Malaysia finals or EPL derbies should be exciting, not stressful. If the feeling has shifted from fun to obligation or desperation, something has changed that deserves attention.
Ask yourself honestly whether any of these apply to you:
I spend more money gambling than I originally planned on a regular basis.
I find myself chasing losses — betting more to try to recover money I've already lost.
Gambling has caused tension in my relationships, at work, or with my finances.
I feel restless, anxious, or irritable when I'm not able to gamble.
I have borrowed money or sold items to fund my gambling activity.
I have tried to cut back or stop gambling but found it difficult to do so.
I hide my gambling activity from family members or close friends.
I use gambling as my primary way to escape stress, anxiety, or personal problems.
If you answered "yes" to 3 or more of the above, we strongly encourage you to take a break and speak with a support professional. See the resources section below.
Problem gambling is a recognised condition that affects a small but significant proportion of people who gamble. It does not reflect a character flaw or a lack of willpower — it is a behavioural pattern that can develop gradually and which responds well to timely support.
yh998 takes this seriously. Our platform is designed to make entertainment accessible, but we have no interest in profiting from players who are in distress. The tools on this page exist because we genuinely believe responsible gambling is good for players, good for the industry, and essential for a sustainable platform.
Below are common signs associated with problem gambling, presented to help you or someone you care about identify patterns worth addressing.
Most players enjoy gambling recreationally without problems. These habits and mindsets help keep it that way:
Decide how much you can comfortably afford to lose — not how much you hope to win — before your session begins. Treat it as the cost of entertainment, the same way you'd budget for a night out in Bangsar.
Chasing losses is the single most common gateway to problem gambling. If you've hit your budget for the session, stop. Tomorrow's session is a separate opportunity — it is not a recovery plan.
Fatigue and emotional states significantly affect decision-making. Step away from the platform regularly — particularly during long live betting sessions on EPL or Liga Super matches.
No betting strategy guarantees profit. All casino games operate at a mathematical house edge over time. Sports betting results are inherently unpredictable. Never rely on gambling as a source of income or to resolve financial difficulties.
Gambling should occupy a small, enjoyable corner of your recreational time — not dominate it. If you notice it crowding out family, work, or other activities you care about, that's a sign worth taking seriously.
Don't wait for a problem to develop before setting limits. Setting a deposit cap when you're calm and in control is far more effective than trying to exercise restraint mid-session.
If gambling is affecting your life or the lives of people around you, please reach out. Help is available — and the people listed below are there to assist without judgement.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week for counselling, crisis support, and referrals.
24/7 — Free call, Malaysia
An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Resources are available online and by phone for those seeking help internationally.
Website — online chat & resources
A fellowship of individuals who share their experiences, strength, and hope with each other to recover from problem gambling. Meetings are available in many cities and online for those who prefer virtual participation.
Website — global community
Our own responsible gambling team is available around the clock. Contact us to activate self-exclusion, set limits, request a cool-off period, or simply talk through your concerns. No judgement — just assistance.
24/7 — Live chat also available
For Families and Loved Ones: If you are worried about a family member's gambling — a partner in Kuala Lumpur, a sibling in Johor Bahru, or a friend in Shah Alam — Talian Kasih (15999) and GamCare both provide guidance specifically for family members and those supporting someone with a gambling problem. You do not have to wait for the person involved to seek help themselves.
Self-exclusion is the most powerful protective tool yh998 offers. Here's how to activate it quickly.
Send an email to [email protected] with the subject line "Self-Exclusion Request" or use the live chat feature to speak with an agent immediately. State your account username and the type of exclusion you want (time-limited or permanent).
To protect you and ensure the request is genuine, our team will verify your identity against the registered account details. This step takes only a few minutes and can be completed via live chat.
Self-exclusion is applied to your account within 24 hours of your verified request — typically within a few hours during business hours. You will receive a confirmation email once the exclusion is active. Any remaining real-money balance will be secured.
Minimum self-exclusion duration is 6 months. Permanent exclusion is also available. Once an exclusion is active, reinstatement requires a formal written request after the minimum period, followed by a mandatory review. No reinstatement will be processed without this review, regardless of circumstances.
Responsible gambling requests — self-exclusion, limit reductions, cool-off activation — are treated as priority tickets by our support team. You should never have to wait to get help.
yh998 is Malaysia's trusted betting platform for players who want good odds, honest payouts, and a platform that cares about their wellbeing. For adults aged 21 and above only.
Concerned about your play? Contact our support team at [email protected] or call Talian Kasih 15999 (24/7, Malaysia).
Play Responsibly. Gambling is entertainment, not income. Bet within your means. | 21+ only. | Talian Kasih: 15999